Privacy Policy

This Privacy Policy was last updated on 15th February 2024.


We are committed to safeguarding your privacy when you visit our website.

This Privacy Policy describes our policies and procedures on the collection, use and disclosure of your information when you use our website, and tells you about your privacy rights and how the law protects you.

We use your personal data to process enquiries and bookings made through the website. By using the website, you agree to the collection and use of your information in accordance with this Privacy Policy.

This Privacy Policy has been created with the guidance of the Privacy Policy Generator.

Interpretation and Definitions

For the purpose of this Privacy Policy, the following words have meanings defined under the following conditions; definitions shall have the same meaning regardless of whether they appear in the singular or in plural:

Company (referred to as either "the Company", "we", "us" or "our" in this Policy) refers to the business of renting gîtes at Chez Robineau, 86400 Civray, France.

Cookies are small files that are placed on your computer, mobile device or any other device by a website in order to facilitate use of the website or record use of the website.

Device means any device that can access the website such as a computer, a mobile phone or a digital tablet.

Payment Data refers to the data required to effect a payment.

Personal Data is any information that relates to an identified or identifiable individual.

Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to host and serve the website on behalf of the Company, to perform services related to the website or to assist the Company in analysing how the website is used. We use two service providers:
- SiteGround Hosting Ltd for web hosting
- Squareup International Ltd for payment processing

Usage Data refers to data collected by our web hosting service provider that allows us to determine usage of our website.

Website refers to the website of Chez Robineau, accessible from

You means the individual accessing or using the website, or the company, or other legal entity on behalf of which such individual is accessing or using the website, as applicable.

Collecting and Using Your Data

Personal Data - while using our website, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. This data is initially limited to an email address by which we can contact you and a name by which we may address you. A telephone number or some other means of contacting you may be held if provided by you.

Usage Data - such data is collected by our web hosting service provider when visitors use the website. The data collected allows our web hosting service provider to provide us with de-personalised summary statistics on how many people view the website, which pages they view and the technical means by which visitors access the website. None of those statistics can be used to identify specific data relating to an individual visitor.

Payment Data - you may be asked to make a payment while using the website. If that is the case, you will be directed to the website of our payment processing service provider, who will request payment data from you, such as a credit or debit card number, to effect a payment. Please consult the Privacy Policy of the payment processing service provider for further information on how they handle payment data. You will never be asked for payment data by us while using our website.

Use of Your Personal Data

The Company may use personal data in order to contact you by email or some other means agreed with you to:
- answer your questions about Chez Robineau or a booking that you have made;
- confirm your booking of one or both gîtes at Chez Robineau;
- request, chase or confirm a payment in relation to your booking;
- thank you for your visit to Chez Robineau.

The Company may also use Your personal data in order to prepare an invoice for your stay.

Retention of Your Personal Data

The Company will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your personal data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

Transfer of Your Personal Data

Your information, including personal data, is processed at the Company's premises in France and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction. Your consent to this Privacy Policy followed by your submission of such information represents Your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your personal data will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information.

Changing or Deleting Your Personal Data

You have the right to request that we delete the personal data that you have provided. You may also contact us to request access to your personal data, or for us to correct or delete any personal information that you have provided to us. Please note, however, that we may need to retain certain information when we have a legal obligation or lawful basis to do so.

Law Enforcement

Under certain circumstances, the Company may be required to disclose your personal data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other legal requirements

The Company may disclose your personal data in the good faith belief that such action is necessary to:
- Comply with a legal obligation;
- Protect and defend the rights or property of the Company;
- Prevent or investigate possible wrongdoing in connection with use of the website;
- Protect the personal safety of users of the website or the public;
- Protect against legal liability.

Security of Your Personal Data

The security of your personal data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

Cookies and Tracking Technologies

We do not use cookies or any other tracking technologies to track or control your activity on our website.

Previous versions of our website did use cookies, but any such cookies may now be deleted without impacted your ability to use our current website in the future.

Links to Other Websites

The Chez Robineau website may contain links to other websites that are not operated by us. If you click on a third party link, you will be directed to that third party's website. We strongly advise you to review the Privacy Policy of each site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes to this Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective from the time they are posted on this page. The effective date for the current Privacy Policy is shown at the head of this page.

Our Details

This website is owned and operated by Chez Robineau.

We are registered in France with SIREN number 849454095, and our registered office is at Chez Robineau, 86400 Civray, France.

If you have any questions about this Privacy Policy, You can contact us via the "Contact Us" page of the website or by mail at Chez Robineau, 86400 Civray, France.