Frequently Asked Questions (and Answers)

If you need any further information or have questions not answered by our web site, please contact us here.

What is the best method of travel to Chez Robineau ? What is the best method of travel to Chez Robineau ?

Our guests from the UK are evenly split between those who drive, and those who choose to fly and collect a hire car at the airport. For more details on the options, click here.

Do we need a car ? Do we need a car ?

Whilst getting to and from Chez Robineau is much easier by car, once you are here there is plenty to do on site, or within walking or cycling distance.

Are we restricted to your published start and end days ? Are we restricted to your published start and end days ?

We are always happy to consider different start and end days, particularly for bookings of over 7 nights. Again, it's easier for us to be flexible outside of the high season. Just drop us a note.

Is it possible to arrange an early arrival or late departure ? Is it possible to arrange an early arrival or late departure ?

Please feel free to ask. In high season we may have to ask you to follow the published times, but there might still be the option to make use of the outside space and swimming pool area a little earlier or later.

Do you accept pets ? Do you accept pets ?

We are sorry, we do not accept pets in high season. This is because we have limited time to prepare the gîtes for new guests, and if both properties are occupied, no-one is upset. However we are happy to consider requests in low season when we may be able to allow pets.

What if we don't want to cook ? What if we don't want to cook ?

We can advise you on cafes and restaurants locally, and know of options to eat out every day of the week, at lunchtimes and evenings. As you may know, that is not always easy in many parts of the French countryside.

As well as the 4 supermarkets in town there are pizzas and local produce available at any time via automated dispensers.

What if I want to take some exercise ? What if I want to take some exercise ?

There are quiet lanes and farm tracks all around Chez Robineau, ideal for walking, cycling or running. We have some gym equipment in the pool house and Civray's swimming pool has a fully equipped gym.

... and what if I don't ? ... and what if I don't ?

There's a hammock, inflatable pool toys, lots of sun loungers, armchairs in the pool house, WiFi, bluetooth speakers, UK Freesat television, books, magazines, DVDs, indoor and outdoor games ... Some of our guests only leave the premises to buy groceries!

What is the Taxe de Séjour ? What is the Taxe de Séjour ?

It's a local tax on accommodation fees, charged as a percentage of the total booking amount. It's a maximum of 5.5%, if the group is all adults, and less if you have children in your group. Many areas of France have a taxe de séjour. It has recently been introduced in our department, the Vienne, and most of the money goes directly to improving local Tourist Information services and so on.

Can I book your gîtes through booking.com or airbnb ? Can I book your gîtes through booking.com or airbnb ?

No. We have taken a conscious decision not to use these multinational sites. They typically charge around 15% in commission, which can be hundreds of euros for a single holiday. We would rather you had that money to spend in local bars and restaurants, or we used it to continue to improve the Chez Robineau experience. You can find us on Facebook, Google Maps and websites that charge us a flat fee, such as listdirect.co.uk and theholidaylet.com.